FREQUENTLY ASKED QUESTIONS

Do you send goods to all countries?

Yes, we send goods to over 180 countries around the world. In addition, shipping is free as we cover the cost in order to ensure that our customers are always satisfied with their purchases at our store.

Where are the packages sent from?

Your products are sent from our warehouse which is located in Asia.

Are the goods you sell of good quality?

Yes, we can guarantee it. We have thoroughly quality tested each of our products. Thanks to the low cost of production, we can provide very competitive prices.

Do you charge additional shipping charges?

Our store does not charge any extra fees. Whether the customer is to be charged with additional shipping costs, such as tax, depends entirely on the country to which it is sent. Any additional fees associated with this are to be covered by the buyer.

I only received one product, when will I receive the other?

Please do not be concerned as your orders are on their way. Products are shipped separately for logistical reasons.

How long does shipping take?

We try our best to ensure that your order is delivered as soon as possible. Delivery will take 10-35 business days, depending on the country to which the package is sent as well as whether there are a very high volume of orders.

What if the item does not arrive or does not correspond to the description?

In such an event, please contact us contact@4gotfans.com We will be happy to resolve this misunderstanding along with providing you with additional benefits.

Will I be able to track my shipment?

Yes, you will have access to information regarding the current location of your package. However, due to free shipping it sometimes happens that the courier company does not offer parcel tracking.

Can I get expect a refund for damaged goods?

Upon receipt of the photo confirming the damage, you will receive a refund as soon as possible.

Can I cancel my order?

Yes, but only if the shipment has not yet been dispatched to you.